Shipping policy
Glow & Dwell – Shipping Policy
Thank you for shopping with Glow & Dwell. Please review our shipping policy carefully.
1. Processing Time
All orders are processed within 1-2 business days. Customized products (including lighting creams, oils, body lotions, face masks, lip scrubs, and other personalized skincare items) may require additional processing time of 3–7 business days.
2. Shipping Locations
Glow & Dwell is a global store, and we proudly ship worldwide. Shipping availability may vary depending on your location.
3. Shipping Timeframes
Estimated delivery times:
- Domestic shipping: 3-5 business days
- International shipping: 7–21 business days
Please note that delivery times may vary due to customs, carrier delays, or unforeseen circumstances.
4. Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information to monitor your delivery.
6. Customs, Duties, and Taxes
International orders may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer and are not included in the product or shipping price.
7. Delays and Lost Packages
Glow & Dwell is not responsible for shipping delays caused by carriers, customs, or incorrect shipping information provided by the customer. If your package is lost or significantly delayed, please contact the shipping carrier directly.
8. Incorrect Address
Customers are responsible for providing accurate shipping information. Glow & Dwell is not responsible for orders shipped to incorrect or incomplete addresses.
9. Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and products so we can assist you.
By placing an order with Glow & Dwell, you agree to this shipping policy.